Privacy Policy

Last updated: April 4, 2026 · Cool Runnings Plumbing Ltd. · Canmore, Alberta

1. Who We Are

Cool Runnings Plumbing Ltd. ("we", "us", "our") is a certified plumbing and gas fitting company based in Canmore, Alberta, serving the Bow Valley including Canmore, Banff, Cochrane, and surrounding communities. Our website is coolrunningsplumbing.com and you can reach us at cleon@coolrunningsplumbing.com.

2. What Personal Information We Collect

When you use our contact form or communicate with us, we may collect the following personal information:

Full name
Email address
Phone number
Location or service address
Details about your plumbing or gas fitting needs
Preferred contact method

We do not collect payment information directly through our website. We do not use cookies for tracking or advertising purposes.

3. How We Use Your Personal Information

We use the information you provide solely to:

Respond to your enquiry and provide you with a quote or service information
Contact you via your preferred method (email, phone call, or SMS text) to follow up on your request
Schedule and coordinate plumbing or gas fitting services
Send you service-related communications such as appointment confirmations or follow-ups

To deliver our services efficiently, we may store and manage your contact information using internal business tools such as customer relationship management (CRM) software, scheduling platforms, and communication tools. This allows us to track service history, manage appointments, and ensure timely follow-up. These tools are used solely for internal business operations and are not used to market to you without your consent.

4. SMS Messaging

SMS consent and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes under any circumstances.

By providing your phone number and consenting to SMS communication, you agree to receive text messages from Cool Runnings Plumbing related to your service enquiry. This may include:

Responses to your contact form submission
Appointment confirmations and reminders
Follow-up messages regarding your plumbing or gas fitting service

Message frequency varies. Message and data rates may apply. To opt out of SMS at any time, reply STOP to any message. For help, reply HELP or visit coolrunningsplumbing.com/contact.

5. Who We Share Your Information With

We do not sell, rent, or share your personal information with third parties except in the following limited circumstances:

Service providers: We use Static Forms to process contact form submissions. They act as a data processor on our behalf and are bound by their own privacy policy. Form data is used only to deliver submissions to us.
Legal requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.

We may also use trusted third-party business tools — such as customer relationship management (CRM) platforms, scheduling software, and communication services — to manage and store your contact information internally. These tools are used strictly to help us deliver and coordinate our services. We require that any such providers maintain appropriate data security standards and use your information only as directed by us.

SMS consent is not shared with third parties.

6. Data Retention

We retain your contact information only for as long as necessary to provide you with the service you requested and for a reasonable period thereafter for record-keeping purposes. You may request deletion of your information at any time by emailing cleon@coolrunningsplumbing.com.

7. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Withdraw consent for SMS communications at any time by replying STOP

To exercise any of these rights, contact us at cleon@coolrunningsplumbing.com.

8. Security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, or misuse. Our website uses HTTPS encryption and our form submissions are processed through a secure third-party service.

9. Changes to This Policy

We may update this privacy policy from time to time. The date at the top of this page reflects when it was last updated. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this privacy policy or how we handle your information, please contact us: